Field 06
Data requests, corrections and deletions are handled by the studio directly.
Contact the studioFretwork Guitar Tuition · privacy & data
Privacy Policy
This policy explains how Fretwork Guitar Tuition handles personal data submitted through this website. It covers what is collected, why it is collected, how long it is kept, and how to request access, correction, or deletion. It applies to the enquiry form and any direct contact made through the details published on this site.
Last reviewed: 13 October 2026 · Applies to fretwork-guitar.co.uk and all pages of this site.
Field 01 — what arrives
Data we collect
When you submit the enquiry form, we collect the information you enter. In practice that is your name, your email address, a telephone number if you choose to give one, and the details of your lesson request — the level you are playing at, the styles you want to work on, and the times you are usually free. You decide how much of that you send; the form works with a name, an email and a message.
Standard technical data may also be recorded by the hosting provider while you browse, such as the browser you are using and the pages you visited. That data is collected at server level for security and performance, and it is not linked back to your enquiry by the studio. We do not collect payment card details through this website, because nothing is sold or booked with a card here.
Enquiry details are kept in one place and read by the studio only
Field 02 — why
Why we collect it
Enquiry data is used to reply to you, work out which lesson format suits your request, and arrange tuition if you decide to go ahead. That is the whole purpose. Nothing else is done with it.
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Reply
Answering your message
A teacher reads your request and writes back with a straight answer, not a brochure.
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Match
Choosing a lesson format
Your level, styles and availability tell us whether face-to-face or live online fits better.
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Arrange
Setting up tuition
If you continue, your details are used to agree times and keep the arrangement running.
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Site
Keeping the site running
Technical logs help the host spot faults and keep the pages loading properly.
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Never
No selling, no automated decisions
Your enquiry data is not sold to third parties and is not put through automated decision-making.
If a request reaches us, a person reads it and a person replies. That is the arrangement.
Field 03 — the legal footing
Legal basis for processing
When you send an enquiry you are giving consent for the studio to read it and write back. That consent is the first basis we rely on.
Consent
You may withdraw that consent at any time by contacting the studio through the details on the contact page. Withdrawing it simply means we stop using the data you sent; it does not affect anything that happened before you asked.
Legitimate interest
Responding to a request you have made is a legitimate interest, and so is running the site securely. Where a lesson arrangement is agreed, processing may also be necessary for the performance of that arrangement — the ordinary administration of tuition.
If you are unsure which basis applies to your situation, ask before sending an enquiry and the studio will explain it in plain terms.
Field 04 — retention
How long we keep data
Enquiry records are kept only as long as needed to respond, and where tuition is arranged, for the duration of the teaching relationship and a reasonable period afterwards for administrative purposes. Anything no longer required is deleted. You can ask for earlier deletion at any time.
Enquiry sent
Held
Read and answered by a teacher.
Reply given
Open
Kept while a decision is pending.
Lessons agreed
Open
Kept for the teaching relationship.
Tuition ended
Open
Short administrative tail, then removed.
Admin period over
Open
Record deleted from the studio's files.
Your request
Any time
Earlier deletion can be asked for at any point.
The rail reads left to right: a record opens once it exists and closes once it has no further use. Nothing sits in the middle indefinitely.
Field 05 — who sees it
Sharing and storage
Enquiry data is accessible to the studio's teachers so that whoever is best placed to answer can reply. Service providers that host the website or handle email may process it on our instructions. Data is not transferred to third parties for marketing purposes. Where providers process data outside the UK, appropriate safeguards are used.
- Inside the studio
- Teachers read enquiries to prepare a useful reply. No one outside the studio reads them for their own purposes.
- Service providers
- Hosting and email providers act on the studio's instructions only, and only to keep the site and its messages running.
- Marketing
- Your details are not passed to anyone for marketing, and the studio does not run marketing lists from enquiry data.
- Outside the UK
- Where a provider stores data outside the UK, appropriate safeguards are put in place before that happens.
Field 06 — your rights
Your rights
You can ask to see the personal data the studio holds about you, ask for anything inaccurate to be corrected, ask for it to be deleted, and object to or restrict certain processing. To use any of these rights, contact the studio using the details on the contact page — a plain message is enough, and there is no form to fill in for a data request. You also have the right to lodge a complaint with the UK Information Commissioner's Office if you are unhappy with how a request has been handled.
Access
Ask what is held and receive a copy of it.
Correction
Tell us what is wrong and it will be put right.
Deletion and objection
Ask for the record to go, or for its use to be limited.
Data requests go to the studio directly: [email protected] · +44 20 7237 8067 · 27 Denmark Street, London WC2H 8NJ. Office hours are Monday to Friday, 9:00 AM – 6:00 PM, and Saturday, 10:00 AM – 4:00 PM.
Contact the studioField 07 — cookies
Cookies and this site
This website may use cookies and similar technologies, and the detail of what each one does is set out in the Cookie Policy. The enquiry form collects personal data, and a link to this policy is available in the site footer on every page, so it can be read before anything is sent. Continued use of the site indicates that you have had the opportunity to read this policy.
Cookie PolicyField 08 — changes
Changes and contact
This policy may be updated to reflect changes in practice or legal requirements, and the current version is always published on this page — the review date at the top of the page moves when it does. Questions about privacy, or requests relating to your data, should be sent through the contact details published on the contact page, or by email to [email protected]. The same details apply whether you are asking about an enquiry, a lesson arrangement, or anything else this site holds.
Contact the studioAlso on record
Related pages
Three more pages sit alongside this one if you want the full picture of how the site is run.